Our quoted dates of completion are estimated and subject to change at anytime without notice. We do our absolute best to keep the backlog as short as possible and completely understand that long wait-times can be frustrating. Please be understanding of the fact that we take our time to get things right the first time (because 'speed' and 'quality' do not exist on the same continuum).

All lead times are estimates based on current workload, level of customization, and the detail required for each order. These are not guarantees.

Due to the nature of custom work and the volume we process, timelines may shift. We provide our best estimate up front so you have an idea of what to expect, but quality takes time — and we refuse to rush that at the cost of performance or reliability.

By agreeing to our Terms and Conditions at checkout, you acknowledge that lead times are subject to change at any time without notice, and delays may occur.

We understand the desire for a firm deadline — but with custom work, that's not something we can promise. There are too many variables beyond our control: coating delays (PVD/DLC), part availability, or even a small cosmetic flaw that requires correction during final assembly. If we gave you a hard date and missed it, it would only create more frustration.

This is why we provide estimated lead times only — so we can deliver a finished product that meets our standards without compromising quality or cutting corners.

By agreeing to our Terms and Conditions, you acknowledge that lead times are estimates, subject to change at any time and without prior notice.

Due to the shear volume of orders we have at any one time, we do not give you status updates unless one of the following conditions exists: 1) there is a question/issue around your order, 2) we're shipping your order back as its been completed, or 3) there is an extended delay due to 3rd party vendor.

If you have an upcoming event — such as deployment, a competition, firearms qualification, training class, or a move — it's your responsibility to plan accordingly. Our estimated lead times are not guaranteed and should not be relied upon for time-sensitive needs.

We are not liable for missed events, travel plans, or scheduling issues. If this is your only firearm, or one critical to a specific timeline, please consider that before sending it in.

By checking the "Agree to Terms and Conditions" box at checkout, you acknowledge that all lead times are estimates only and may change at any time without notice.

Please do not use USPS. We prefer you ship via UPS or FedEx. Please individually pack with bubble wrap or something soft. Ship only the requested items for your particular level of work. Do not ship boxes, bags or unnecessary items. If you're shipping your item(s) in a sentimental cloth, towel or something else please add a note in the shipment so we know to save it for your return shipment. If you ship a firearm from an FFL to us, it will be shipped back to the FFL from which you shipped it from - no exceptions.

Vulcan Machine Werks, Inc.
2600 Technology Drive. Suite 500
Plano, Texas 75074

We offer in-person/in-shop drop off and pick up for your firearm by appointment only. You must reach out to us via phone or email to schedule your times for pick up/drop off.

Business Hours:
Monday - Friday: 8:30 AM - 5:00 PM
Saturday - Sunday: Closed
By Appointment Only

Private individuals: Do not ship handguns via U.S. Mail. Per USPS regulation 12.1.2, only FFL holders may ship handguns through USPS. If you're sending a firearm to us, please use UPS or FedEx and ensure compliance with all applicable laws.

You may ship non-serialized parts (e.g., slides, barrels, internals) directly. However, serialized firearms must be sent from an FFL, and we must receive a copy of the shipping dealer's FFL prior to shipment. Contact us before sending any firearm to ensure proper processing.

Please note:

• Shipping is not included in any listed pricing.
• All firearm-related items will be returned signature required.
• Insurance can be added upon request for an additional fee.
• If your firearm was sent to us from an FFL, it will be returned to that same FFL — no exceptions.

At this time, we do not accept or ship any orders outside of the United States. This includes international customers as well as U.S. territories.

We also do not accept work from or ship to Puerto Rico at this time.

We are not responsible for any damage, loss, or theft that occurs during shipping — whether your item is in transit to us or on its way back to you. Once a package leaves our facility, liability for its condition and delivery rests with the shipping carrier.

We also assume no responsibility for items that are stolen after they are delivered to your return shipping address. It is your responsibility to ensure that your shipping location is secure.

We strongly recommend insuring your item or firearm for its full value. We offer insurance options through our carriers and will gladly assist in filing a claim if needed. Please note:

• The UPS insurance claim process can take up to 120 days once initiated.
• The carrier (UPS) will require proof of value (receipts) for any item included in the claim.
• We do not offer store credit, replacements, or discounts if the carrier denies or underpays the insurance claim.

For most standard optics cuts we require your slide only (no barrel, guide rod, or recoil spring) and optic with mounting hardware.

Slide and Barrel - that's it.

If your slide has an existing optic cut from another company either from a factory or from us it CAN NOT be re-cut for a different optic. This includes slides pre-cut from Staccato/STI (DUO, DPO and Optic Ready), Glock MOS or any Plate type system.

We will require your complete frame (either you can strip it before sending it to us, or we can strip it before work. If you send in your complete frame, we will reassemble it before shipping it back to you.

We will reassemble any slide sent into us. However, if the sights supplied with your order will not fit due to the work we have done, we will notify you before shipping your slide/firearm back. We also retail several models of sights which are specifically required for some of our specialty work.

For flush cut and barrel chamfer services, we will need your slide (with internals), barrel, and guide-rod assembly.

If you are only getting the plate cut, we will require your complete slide with internals minus the barrel. The plate and front sight are included with the purchase of this package.

Yes it does. Everything we do for the most part will in fact void your products warranty.

We accept returns on non-firearm merchandise within 7 days of delivery. After 7 days, a $35 restocking fee will apply to all returned items.

If you ordered the wrong size apparel, please contact us. We offer free exchanges for sizing corrections once we receive the original item back. Please note, shipping costs for exchanges may vary based on your location.

To initiate a return or exchange, please contact us with your order number and details about the product.

Yes, we offer refunds within 7 days of the original order date. After that window, refunds are no longer available — instead, you will receive store credit toward a future purchase. No exceptions.

If you've already sent us your slide or firearm and request a refund while it's in our possession, we will issue a refund minus the cost of return shipping.

Please allow 5–7 business days for your bank or card provider to process the return of funds once the refund is issued.

Due to the nature of the firearms market, we allow a 24-hour window from the time of purchase to request a refund. After that period, all firearm sales are final.

Please note: All approved refunds are subject to a 5% processing fee.

By checking the box and agreeing to our Terms and Conditions at the time of purchase, you acknowledge and accept this policy. No exceptions.

For local/in-person drop off, we offer a 24-hour window for you to edit your order. For orders shipped into our facility, we offer a 48-hour window for you to edit your order. NOTE: These time frames are rough, and it is strongly suggested that you edit your order as soon as you know you would like to edit it. Some cuts are so highly requested that they are ran in batches, we cannot 100% guarantee that our windows will be met on those items.

We stand behind our work 100% and will go the extra mile to ensure you are satisfied. However, this does not cover your lack of preventative maintenance, use of high velocity/high pressure ammunition, reloaded/re-manufactured or non-standard ammunition, damage during shipping/transit, unauthorized repair/modification, misuse/abuse of the product, or any other service once it has left our facility.

Yes — absolutely. For your security and ours, the billing address and name must match what's on file with your credit card provider. This is part of the credit card verification process.

If the information doesn't match, your payment may be declined, delayed, or flagged for manual review. In some cases, the order may be canceled entirely.

To avoid any issues, please ensure all billing information is accurate at checkout.

We offer a 10% discount for active duty L.E.O./First Responder/Military personnel with verification through VarifyPass. Once you verify yourself you will get a discount code. Please note that our discount does not include package deals (which are already discounted) and products (such as iron sights or merchandise).

Yes, in most cases we can (and will) make custom slides for you. Pricing will be determined upon the complexity of the work and total volume requested. Please either call or send us an email. Out of sincere respect for our industry and intellectual property, we will not copy another company's existing products or work!

We no longer offer free work, period. While we value what you do, there is no beneficial return for us to do this. If you'd like to review our work with a test unit or demo and are willing to sign a contract to ensure our products are returned, then we can go from there.

We can absolutely remove stuck or stripped screws from your firearm. The associated cost for this service is $35.

In certain situations, we will conduct FFL transfers to our facility. These transfers are at our discretion and must be approved (by us) in advance of you having an item shipped. If you ship us a firearm before our approval, we will refuse it (thus being shipped back to its place of origin). We are not responsible for lost, damaged, or stolen items during the shipping process.