Current Openings:
Customer Service / LE Representative
Vulcan Machine Werks, Inc. is looking for a positive and professional Customer Service / LE Representative to join our growing team in Plano, TX. In this role, you’ll be our customers’ first point of contact, responsible for delivering a best in class customer support experience.
Customer Service / LE Representative Job Responsibilities:
• Serves customers by providing product and service information via Email and Phone.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Opens customer/LE accounts by recording account information.
• Maintains customer/LE records by updating account information.
• Maintains financial accounts by processing customer adjustments and or credits.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Maintains Vendor, Sales, and Firearm Records
• Helps keep shop clean, organized, and maintained with fellow team members.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
• Contributes to trade/vendor shows as needed.
• Shipping / Receiving responsibilities.
Customer Service / LE Representative Qualifications / Skills:
• Must be legally able to possess, own, and work with firearms/NFA restricted items.
• Interpersonal and customer service skills is an ABSOLUTE Must.
• Professionalism, integrity, dedication, and possess sense of urgency is an ABSOLUTE Must.
• Analytical and problem-solving skills is an ABSOLUTE Must.
• Multitasking and organizational skills are an ABSOLUTE Must.
• Must be mechanically inclined.
• Computer literate with Microsoft Office suite knowledge.
• Firearms/Coating Industry background preferred but not required.
• The ability to be prompt and on time.
• Time-management and Self-management skills is an ABSOLUTE Must.
• Ability to answer a high volume of calls and/or emails daily (in the order they came in).
• Ability to work in a team environment.
• Attentiveness and patience with customers/government contracts.
• Ability to find the positive in any situation.
• Providing introductory information to new customers.
• Ensuring customers/government contracts are satisfied with products or services.
• Following up with clients or customers that call in for status checks.
• Letting customers or clients know about additional products or services.
• Determining the quickest and most effective way/s to answer a client/customer’s questions.
• Escalating queries and concerns to management or appropriate team members.
• Troubleshooting common issues with a product or service(s).
• Working within a team of other CSRs /other departments to find appropriate solutions to client needs in a timely and efficient manner.
Please Email Resumes to info@vulcanmachinewerks.com
What we offer:
- Full Benefits; PPO Medical, Dental and Vision - Company Pays 75% (Employee)
- Direct Deposit / Weekly Pay
- Paid Holidays
- Paid Time Off
- Paid Training
- Project Ownership
- Company Provided Snacks & Drinks (Snacks are Important!!)
- M-F Work Schedule
- Super Rad Work Environment!
Vulcan Machine Werks, Inc. is an Equal Opportunity Employer.