What are your Lead Times? This subject is most definitely the first on everyone’s mind when they consider sending off their firearm for work. Our quoted dates of completion are estimated and subject to change at anytime without notice. We do our absolute best to keep the backlog as short as possible and completely understand that long wait-times can be frustrating. Please be understanding of the fact that we take our time to get things right the first time (because ‘speed’ and ‘quality’ do not exist on the same continuum). All of this is to ensure you are 100% satisfied with our work.
Lead Times, Why is my order taking so long? Our lead times are best guess estimates, nothing more. Why, you ask? Simple, given the volume of work, customization requests and level of detail that goes into it we simply have to estimate what we think its going to take time wise. We do this to ensure what you get back is exactly what you payed for, and that can take time.
I want an exact date for when my project is done! We can't give you an "exact date". Why? Because if it gets scratched during rebuild or a delay in coating (PVD/DLC) or something unforeseen and out of our control, then we've promised a date that we're not going to meet. This is why our lead times are estimates. Custom work takes time. We will not rush our work process.
Planning for lead times. If you have something important happening it's on you to plan accordingly. What does that mean? If you're getting deployed, moving houses, have a class, shooting a match, getting qualified or anything else that would cause a sense of urgency. Please plan accordingly. We are not responsible for your events. If this is you're only firearm, again, please plan accordingly.
Status Checks. Due to the shear volume of orders we have at any one time, we do not give you status updates unless one of the following conditions exists: 1) there is an question/issue around your order. 2) we're shipping your order back as its been completed. 3) there is an extended delay due to 3rd party vendor.
Current Lead Times July / August 2025 Lead times are as follows. As stated in the above 3 paragraphs, these times are subject to change at anytime without notice.
Optic Cuts / Basic Cerakote / Porting = 4 - 8 weeks ***Estimated***
Complex Cerakote = 4 - 8 Weeks***Estimated***
Anodizing = 4 - 8 Weeks***Estimated***
Full Staccato Mod-Outs = 8 - 12 weeks ***Estimated***
Metal Grip Upgrades = 8 - 12 weeks ***Estimated*** ***
DLC / TiN Coatings = 5 - 8 weeks ***Estimated*** ***Please keep in mind we have about a 20-30%
rejection rate from our vendors with this service.***
CrN / FDE / Bronze PVD / Ano Coatings = 5 - 8 weeks ***Estimated*** Please keep in mind we have about a 20-30% rejection rate from our vendors with this service.
How do I ship my slide into your facility and what needs to be included?
Shipping Instructions: Please use care when shipping your products to us to get worked on. Please do not use USPS. We prefer you ship via UPS or FedEx. Please individually pack with either bubble wrap or something soft for your item(s) to be worked on. Ship only the requested items listed below for your particular level of requested work. Please do not ship the box's, bags or any unnecessary items. If you're shipping your item(s) in a sentimental cloth, towel or something else please add a note in the shipment so know to save it for your return shipment. Please note, If you ship a firearm from an FFL to us to get worked on it will be shipped back to the FFL from which you shipped it from. No Exceptions.
* Our address:
Vulcan Machine Werks, Inc.
2600 Technology Drive. Suite 500
Plano, Texas 75074
Shipping a Firearm: Private parties, please do not ship handguns through US Mail as stated per USPS regulation 12.1.2. Please ship them through UPS or FedEX. You can send parts, but no serialized pieces unless you are shipping from one FFL to another. Please contact us before sending us a firearm. We must have copy of the FFL of the dealer you are shipping from on hand before you ship. Shipping is not included in prices. All Firearm related items are shipped signature required. Insurance can be added for an additional fee at customer's request. Please note, If you ship a firearm from an FFL to us to get worked on it will be shipped back to the FFL from which you shipped it from. No Exceptions.
Existing Optic Cuts / Factory Optic Cut
If your slide has an existing optic cut from another company either from a factory or from us it CAN NOT be re-cut for a different optic. This includes slides pre-cut from Staccato/STI (DUO, DPO and Optic Ready), Glock MOS or any Plate type system.
Items needed for Ignis Porting System Packages:
Slide and Barrel.
Items needed for Trijicon Plate Packages:
*Trijicon Mounting Plate Package: You must supply the Trijicon Plate (Trijicon Item # CA428-C-600757). We also need your slide and its internals (barrel excluded).
Items needed for Vulcan Machine Werks Plate package:
* If you are only getting the plate cut, we will require your complete slide with internals minus the barrel. The plate and front sight are included with the purchase of this package.
Items needed for standard optics cuts:
* For most standard optics cuts we require your slide only (no barrel, guide rod, or recoil spring) and optic with mounting hardware.
Items needed for frame work:
* We will require your complete frame (either you can strip it before sending it to us, or we can strip it before work. If you send in your complete frame, we will reassemble it before shipping it back to you.
Items needed for barrel work (Flush Cut, and Barrel Chamfer):
* For this service to be completed on your firearm we will your slide (with internals), barrel, and guide-rod assembly.
Do the services you offer and provide void my products warranty? Yes it does. Everything we do for the most part will in fact void your products warranty.
Influencer / Social Media "Collaborate or Review" Requests
Are you an Influencer or Social Media Individual looking to “collaborate” on a project for you to “review”? Good news and bad news with this. We no longer offer free work, period. While we value what you do, there is no beneficial return for us to do this. If you'd like to review our work with a test unit or demo and are willing to sign a contract to ensure our products are returned, then we can go from there.
Will you allow me to edit my order once it is submitted?
For local/in-person drop off, we offer a 24-hour window for you to edit your order/s.
For orders shipped into our facility, we offer a 48-hour window for you to edit your order/s.
*NOTE: These time frames are rough, and it is STRONGLY suggested that you edit your order as soon as you know you would like to edit it. Some cuts are so highly requested that they are ran in batches, we cannot 100% guarantee that our windows will be met on those items.
Do you offer returns/refunds on merchandise or work?
There is a $35 restocking fee associated with any product orders after seven days of being received. If you order the wrong size apparel, please let us know and we will exchange it for the correct size free of charge after receiving your existing product back (There may be an associated shipping cost dependent upon where you live).
Do you offer local in-person/in-shop drop off or pick-up for my firearm?
We most certainly offer in-person/in-shop drop off and pick up for your firearm. However, please be aware that this option is BY APPOINTMENT ONLY. You must reach out to us via phone or email to schedule your times for pick up/drop off.
Will you reassemble my slide after the work is complete?
We will reassemble any slide sent into us. However, if the sights supplied with your order will not fit due to the work we have done, we will notify you before shipping your slide/firearm back. We also retail several models of sights which are specifically required for some of our specialty work. If you require these sights and miss them on your order, we will call you in order to verify how you would like us to proceed.
Do you offer a Law Enforcement/First Responder/Military discount?
We offer a 10% discount for active duty L.E.O./First Responder/Military personnel with verification through VarifyPass located here. Once you verify yourself you will get a discount code that you can use at the time of checkout. Please be advised that our discount DOES NOT include package deals (which are already discounted) and product (such as iron sights or merchandise).
I have stripped mounting screws in my optics plate or optic; how can you help me?
We can absolutely remove stuck or stripped screws from your firearm. The associated cost for this service is $35.
Why does my product look slightly different from the photos on your website?
We do our absolute best to ensure that every product photo on our website accurately represents the item you’re purchasing. However, there are a few things to keep in mind:
Lighting Conditions
During the photo shoot, we use professional lighting setups to capture the fine details, textures, and finishes of each product. Depending on the lighting angles, brightness, and background environment, colors and finishes may appear slightly different in photos compared to how they look in person under normal lighting (fluorescent lights, sunlight, etc.).
Your Screen Settings
Every phone, tablet, laptop, or desktop monitor displays colors differently. Factors like screen brightness, contrast, color temperature, and resolution can all affect how an image appears to you. What looks like a deep black on one screen might look charcoal gray on another.
Material & Finish Variations
Many of our products undergo hand-applied finishes or PVD coating processes, which means no two items will ever be 100% identical. Slight shifts in tone, sheen, or surface texture are normal and a result of the craftsmanship behind each piece.
Legal Disclaimer:
Product images are provided for illustrative purposes only. Due to variations in lighting conditions during photography and differences in monitor and device settings, the actual product you receive may have slight variations in color, tone, or texture compared to the images displayed on our website. These differences are not considered defects. By placing an order, you acknowledge and accept these conditions.
Do you offer FFL transfers?
In certain situations, we will conduct FFL transfers to our facility. These transfers are at our discretion and must be approved (by us) in advance of you having an item shipped. If you ship us a firearm before our approval, we will refuse it (thus being shipped back to its place of origin). We ARE NOT RESPONSIBLE for lost, damaged, or stolen items during the shipping process.
Disclaimer on Work - We stand behind our work 100% and will go the extra mile to ensure you are satisfied. However, please be aware that does not cover your lack of preventative maintenance (P.M.), use of high velocity/high pressure ammunition, reloaded/re-manufactured or non-standard ammunition, damage during the shipping/transit process, any other unauthorized repair/modification, your misuse/abuse of the product, or any other service once it has left our facility.
Other Disclaimers: “GLOCK” is a federally registered trademark of GLOCK, Inc. and is one of many trademarks owned by GLOCK, Inc. and GLOCK Ges.m.b.H. Neither Vulcan Machine Werks, Inc. nor this site are affiliated in any manner with, or otherwise endorsed by, GLOCK, Inc. or GLOCK Ges.m.b.H.
“Staccato 2011” is a federally registered trademark of Staccato and is one of many trademarks owned by Staccato. Neither Vulcan Machine Werks, Inc. nor this site are affiliated in any manner with, or otherwise endorsed by, Staccato or Staccato 2011.