Lead Times – Why is my order taking so long?
All lead times are estimates based on current workload, level of customization, and the detail required for each order. These are not guarantees.
Due to the nature of custom work and the volume we process, timelines may shift. We provide our best estimate up front so you have an idea of what to expect, but quality takes time — and we refuse to rush that at the cost of performance or reliability.
By agreeing to our Terms and Conditions at checkout, you acknowledge that lead times are subject to change at any time without notice, and delays may occur.
“I want an exact completion date.”
We understand the desire for a firm deadline — but with custom work, that’s not something we can promise. There are too many variables beyond our control: coating delays (PVD/DLC), part availability, or even a small cosmetic flaw that requires correction during final assembly. If we gave you a hard date and missed it, it would only create more frustration.
This is why we provide estimated lead times only — so we can deliver a finished product that meets our standards without compromising quality or cutting corners.
By agreeing to our Terms and Conditions, you acknowledge that lead times are estimates, subject to change at any time and without prior notice.
Planning Around Lead Times
If you have an upcoming event — such as deployment, a competition, firearms qualification, training class, or a move — it’s your responsibility to plan accordingly. Our estimated lead times are not guaranteed and should not be relied upon for time-sensitive needs.
We are not liable for missed events, travel plans, or scheduling issues. If this is your only firearm, or one critical to a specific timeline, please consider that before sending it in.
By checking the “Agree to Terms and Conditions” box at checkout, you acknowledge that all lead times are estimates only and may change at any time without notice.
Does the billing address and name need to match the credit card?
Yes — absolutely. For your security and ours, the billing address and name must match what’s on file with your credit card provider. This is part of the credit card verification process.
If the information doesn’t match, your payment may be declined, delayed, or flagged for manual review. In some cases, the order may be canceled entirely.
To avoid any issues, please ensure all billing information is accurate at checkout.
Do you offer refunds on firearm purchases?
Due to the nature of the firearms market, we allow a 24-hour window from the time of purchase to request a refund. After that period, all firearm sales are final.
Please note: All approved refunds are subject to a 5% processing fee.
By checking the box and agreeing to our Terms and Conditions at the time of purchase, you acknowledge and accept this policy. No exceptions.
Do you offer refunds on custom work or services?
Yes, we offer refunds within 7 days of the original order date. After that window, refunds are no longer available — instead, you will receive store credit toward a future purchase. No exceptions.
If you’ve already sent us your slide or firearm and request a refund while it’s in our possession, we will issue a refund minus the cost of return shipping.
Please allow 5–7 business days for your bank or card provider to process the return of funds once the refund is issued.
Returns and Refunds on Non-Firearm Merchandise
We accept returns on non-firearm merchandise within 7 days of delivery. After 7 days, a $35 restocking fee will apply to all returned items.
If you ordered the wrong size apparel, please contact us. We offer free exchanges for sizing corrections once we receive the original item back. Please note, shipping costs for exchanges may vary based on your location.
To initiate a return or exchange, please contact us with your order number and details about the product.
Shipping a Firearm
Private individuals: Do not ship handguns via U.S. Mail. Per USPS regulation 12.1.2, only FFL holders may ship handguns through USPS. If you're sending a firearm to us, please use UPS or FedEx and ensure compliance with all applicable laws.
You may ship non-serialized parts (e.g., slides, barrels, internals) directly. However, serialized firearms must be sent from an FFL, and we must receive a copy of the shipping dealer’s FFL prior to shipment. Contact us before sending any firearm to ensure proper processing.
Please note:
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Shipping is not included in any listed pricing.
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All firearm-related items will be returned signature required.
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Insurance can be added upon request for an additional fee.
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If your firearm was sent to us from an FFL, it will be returned to that same FFL — no exceptions.
Theft or Damage During Shipping
We are not responsible for any damage, loss, or theft that occurs during shipping — whether your item is in transit to us or on its way back to you. Once a package leaves our facility, liability for its condition and delivery rests with the shipping carrier.
We also assume no responsibility for items that are stolen after they are delivered to your return shipping address. It is your responsibility to ensure that your shipping location is secure.
We strongly recommend insuring your item or firearm for its full value. We offer insurance options through our carriers and will gladly assist in filing a claim if needed. Please note:
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The insurance claim process can take up to 120 days once initiated.
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The carrier will require proof of value (receipts) for any item included in the claim.
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We do not offer store credit, replacements, or discounts if the carrier denies or underpays the insurance claim.
Do You Ship or Accept Orders Outside of the U.S.?
At this time, we do not accept or ship any orders outside of the United States. This includes international customers as well as U.S. territories.
We also do not accept work from or ship to Puerto Rico at this time.